This could be the highest single month, post-paid plan bill one can receive. More than Php 3.2M pesos worth of “roaming charges” by Globe Telecom surprised a traveler coming from a “long trip.”
Elmer de Guzman uploaded the image of his October 24 to November 23 phone bill with a tag of Php 3,272,623.80 on Facebook and it’s going viral fast.
De Guzman via his Facebook wall expressed how dismayed he became after receiving the bill. “After a long trip abroad, being home is the best feeling. But it was ruined after I received this message. How would you react if you receive a phone bill like this?,” he added.
De Guzman said that he will not pay for it saying it’s Globe’s mistake. “Hindi ko sila babayaran. 1st, wala akong P3M at 2nd, mistake ng globe yun,” he said in response to a Facebook inquiry.
In an interview with NewsGraph, de Guzman revealed that this isn’t his first time to dispute Globe’s charges. “I still have a pending case with them which is more than 1 yr already. They promised to refund the amount I was disputing after I pay for it first. Which I did, pero wala na, hindi na nila nirefund and they stopped communicating after. I felt like I was tricked by Globe. P15k+ din yun. Same story,” he told NewsGra.ph.
De Guzman is already in contact with Globe representatives. “At first, they were claiming it correct, dahil may breakdown naman daw. They were even bugging me when I was abroad. I just came home 2 days ago from another trip abroad and I just confirmed its real,” he said.
But the story apparently changed after de Guzman’s post went viral. “System error daw. They were sorry for the “abala”… sabi ko hindi abala yun, it can cause anyone a heart attack. On my side, I was so stressed and almost ruined my trip when I first read their text message with the 7 digits amount,” he recalled.
“They already offered a resolution, but they told me it will take 1-2 billing cycle before they can resolve it. So I said no way,” he added.
We’re trying to reach a Globe account manager to comment on the issue. We’ll also be following up with de Guzman.
SOURCE: [http://www.newsgra.ph]
